Description
The Delivery Manager course is ideal for agile professionals, team leads, and managers responsible for delivering products/services where there is a need to drive improvement to meet customer expectations, reduce delivery time and improve predictability.
The course focuses of unblocking the challenges faced in managing the work and delivery of intangible goods, of which there are many. The new Delivery Manager course and credential enables managers to greatly improve the performance of delivery in their business. It provides the understanding and skills to create a Kanban System that increases product delivery for greater reliability and consistency.
The course can help you take your organization from Maturity Level 2 to Level 3 on the Kanban Maturity Model (KMM), with the role of the Delivery Manager improving the delivery predectibality, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organization and enables it to scale-up beyond the team level.
The learning outcomes of the course are;
- Develop the confidence to lead with outcomes.
- Hold the credibility to take actions.
- Implement systems of work that enable desirable outcomes predictably and consistently.
- Understand how to add value as a manager in a self-organising workplace where empowered people work with autonomy.
- Know how to go faster without sacrificing predictability and quality.
The course and training is bets suited to those who:
- Lead customer facing teams
- Need to drive Improvements to meet customer expectations
- Are responsible or are accountable for product or service delivery internally or externally.
- Need to reduce delivery time.
- Need to improve predictability.
- Flow Manager alumni looking for their next learning progression or career step.
Who Will Benefit?
Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous KMP1 attendees have been in roles such as:
- Senior Managers
- Program and Project Managers
- Product Managers, Product Owners and Business Analysts
- Scrum Masters, Team Leads and Change Agents
- Product & Software Developers & Testers
- Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
- Other roles such as HR and Finance professionals
Topics Covered
The course follows the official KU Certified Kanban syllabus. During the two days, you will have ample opportunities to discuss and experience the following topics:
Day 1:
- Fit-for-Purpose Service Delivery Understanding ML3
- Delivery Manager Role
- STATIK at ML3
Day 2:
- Operational Practices Predictable Delivery
- Management Practices Improving the system
Prerequisites
- The prerequisite for the Delivery Manager course is to have taken either the Flow Manager course or any of the Kanban Management Professional (KMP) classes. The KMP classes include Kanban System Design (KSD), Kanban for Systems Improvement (KSI) or Kanban for Design and Innovation (KDI). Please contact us if you are unsure about your eligibility.
- All participants are provided trial access to the Better With Kanban+ (BWK+) platform. BWK+ provides you access to David J Anderson’s Discovering Kanban, The Evolutionary Path to Enterprise Agility book (the updated “Blue Book”), as well as exclusive Kanban Method content, including case studies, articles, posters, and videos.
- Prior to the training, it is recommended to read David J Anderson’s Discovering Kanban, The Evolutionary Path to Enterprise Agility book (the updated “Blue Book”) in BWK+
What you’ll learn
- Understand the operations and management practices of the Kanban Method.
- Learn to visualise work, workflow and information that affects decisions.
- Learn the value of limiting WIP using Kanban systems and pull.
- Learn important metrics for managing and improving flow.
- Understand how to use policy to manage risk and enable empowerment and autonomy.
- Learn to lead Delivery Planning, Replenishment, Delivery Review, Risk Review and Operations Review.
- Understand models used to create hypotheses and manage work.
What You Get
- You will receive training from an Accredited Kanban Trainer, who has experience teaching and coaching Kanban within several organizations.
- You will receive a Delivery Manager certificate of course completion from Kanban University (KU) as well as membership of KU. The Certificate is for lifetime and doesn’t need to be renewed.
- You will receive a Delivery Manager Credential from Kanban University (KU). The Credential is for lifetime and doesn’t expire.
- Profile listing on the Kanban University (KU) alumni page.
Professional Development Units (PDUs) and Scrum Education Units (SEUs)
- Attendees may be eligible to apply for 16 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP, PgMP, and PMI-ACP certifications
- Scrum Alliance SEUs: 16 SEUs for 2-day Delivery Manager Course
